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Live Chat Software Features and Tools

Live chat offers several departments and operators, multichat, live visitor monitoring, custom logo and colours, typing indicator, sounds, ...

  • Free
  • Basic
  • Classic
  • Premium
  • Business
- Customer / Web Client -
Custom colours and logo

Custom colours and logo

Custom colours and logoKeep your identity and customise Livechatoo with your colours. Insert your own logo or colour-style it. This way, customers'confidence in your brand will be higher.

Custom icons

Custom icons

Custom iconsDoes your website have a unique design? No problem. Use your own icons to start Livechatoo. Simply incorporate them into the website design. For example directly to a product. The Livechatoo link may be an image or an URL address.

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Triggers

Triggers

TriggersTriggers let you automatically reach out to visitors based on preset conditions. You can monitor the success of your triggers on your Google Analytics account and tweak the settings to have a higher conversion. The power of your triggers can even be used to run your own JavaScript code.

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Linking to Google Analytics

Linking to Google Analytics

Linking to Google AnalyticsTriggers let you automatically reach out to visitors based on preset conditions. You can monitor the success of your triggers on your Google Analytics account and tweak the settings to have a higher conversion. The power of your triggers can even be used to run your own JavaScript code.

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Optimizing for mobile devices

Optimizing for mobile devices

Optimizing for mobile devicesLivechatoo can automatically tailor Embedded ChatBar for mobile devices. The Embedded ChatBar is smaller on mobiles, there are no bubbles and chats open on a new page. If you wish to be forced to use or not use mobile mode, you can get the mobile parameter settings in Livechatoo JavaScript code.

Movable ChatBar

Movable ChatBar

Movable ChatBarThe easy-to-use and fast Embedded ChatBar allows to move and change the height of the window. This way the conversation is easier-to-view and more comfort.

Operator's photo

Operator's photo

Operator's photoA more personal approach to your customers can be reached also by the operator's photo. Improve shopping experience of your customers with a smile on a photo :)

Support of departments

Support of departments

Support of departmentsFor a quicker answer to a question it is necessary to direct the question to the proper operator. This is accomplished by departments. In each department, operator can solve customers' requirements independently. The support of departments is possible in both Embedded ChatBar and PopUp window.

New message alert

New message alert

New message alertLivechatoo uses more than one of your senses. It supports both audio and visual alerts for new messages :)

Offline msg. for the operator

Offline msg. for the operator

Offline msg. for the operatorIf your customers don't catch you online, no problem. They can leave you a short offline message. Offline messages are supported in both Embedded ChatBar and PopUp window.

Hide offline form
Multilanguage

Multilanguage

MultilanguageLivechatoo supports more than 20 languages for Embedded ChatBar or PopUp window. Need a different language? Write to us!

Sending files
Typing indicator
Smileys
Audio and video calls
TLS (SSL) encryption
JavaScript API

JavaScript API

JavaScript APIIn addition to extensive Livechatoo administrative settings, you can also use JavaScript API, enabling you to use advanced chat window settings. You should definitely not miss out on implementing our API!

Visits per month < 5 000 < 50 000 < 150 000 < 450 000 < 850 000
- Operator / Dashboard -
Panel with an intuitive interface
Call alert
Custom sounds
Live visitor monitoring

Live visitor monitoring

Live visitor monitoringIn the "Visitors" tab you can find a detailed list of your online visitors. The table contains information such as: time, country, region and city, IP/Host, ID/name of the client, browser, operating system, number of clicks, list of viewed pages...

Start a chat with visitor

Start a chat with visitor

Start a chat with visitorAsk your visitors what they are looking for and help them. You can get valuable information about the needs of your clients. Set up your own greeting message.

Typing indicator
Multichat inviting

Multichat inviting

Multichat invitingIf an operator needs help of their colleague (or the customer selected an incorrect department), they can start multichat - the "invite colleague" function. If there are many requirements at once, an operator can dynamically move them to their colleagues - the "forward" function.

Chat with several clients

Chat with several clients

Chat with several clientsUsing Livechatoo, an operator can chat with several customers at once.

Preset items

Preset items

Preset itemsOperators can use a panel with notes, files, URL addresses or FAQs created by them or by the administrator. These items can be moved directly to the chat window and sent to the customer.

Away messages
Auto-close of chats
Sending files
History of online conversations
Customer data

Customer data

Customer dataDuring the chat with the customer, the operator can see basic data about the customer like name and email (depending on the Embedded ChatBar / PopUp window client), operating system, browser, language version, country and the webpage address, from which the chat has been invoked.

Import of email answers

Import of email answers

Import of email answersThe operator responds to an offline message to the customer's e-mail address, as well as directly into the system. If the customer responds to such email, Livechatoo automatically imports it into the system including attachments. This function allows to use only Livechatoo without the conventional email.

Operator-created FAQs
Text formatting
Audio and video calls
Smileys
TLS (SSL) encryption
Verifying DKIM signatures
Facebook/Google login
Specific requirements? Contact us and we will create a tailor-made package for you. Continue to Sign up for free.

The right tool to support your sales