Check how Livechatoo looks live on your web!
See main advantages and functions of the tool for online communication with customers at a glance
With Livechatoo, you can choose the type of the window customers will use for chatting. Both choices allow a quick and efficient communication with your online customers.
Embedded ChatBar - part of your web, offers many impressive functions and is favoured by all age groups.
PopUp window - communication starts by clicking an image or URL address. This option benefits from an attractive appearance.
Customise the chat window with your company colours and insert your own logo to keep your identity your clients are used to. It will improve your credibility and prestige. With several easy-to-use settings of the Live Chat system you can create your own unique style. Communicate online the way you want.
Operators' photos are another great feature of Livechatoo. We are convinced that a more human approach and the feel of a personal contact break communication barriers. The customer feels unique and their satisfaction is a guarantee of a higher credibility in and a better reputation of your company and brand.
Ask your visitors what they are looking for and help them. You can get valuable information about the needs of your clients. You can set up your own greeting message.
With Livechatoo online chat software it won't happen that your customer will have to "hold the line". With Multichat, an operator can communicate with several clients simultaneously.
Customer called an operator from another department by mistake? No problem. With an easy click the operator can transfer the customer to the correct department or invite another operator for help.
After login the operator has several possibilities to make the communication with clients more efficient. Preset responses, use of pre-prepared responses to frequently asked questions – cooperation with the FAQ centre, sending files, preset URL addresses or viewing detailed information about the "caller" that will ensure that your customers will get a qualified and useful information in the shortest possible time.
Operators can also use archives of all chat messages with a quick search in communications and archives of offline messages with a possibility of a direct response to the customer's email address.
If one operator is not enough to solve the customer's problem, the operator can invite more colleagues to the chat. More head will produce more better solutions.
Customers can start the live chat support (online communication) with an operator in two ways. By clicking an image or an URL address. The default design can be changed at any time to suit your preference or company colours. Then you will create the content of the text link or the design of the banner that will start the live chat support with operators and that will be in line with your website design.
If your customers don't catch you online, no problem. They can leave you a short offline message. The operator responds both to customer's email address and to the Livechatoo system. If the customer responds to such email, the text and attachments will be imported to Livechatoo within several seconds. Messages are grouped and sorted as in the email communication. This way you can facilitate your communication with the client.
Want to know how satisfied customers are with responses? With Livechatoo you can view everything about their satisfaction in the statistics section. Each chat communication is concluded by an evaluation of the quality of the operator's response. By simply clicking a star the customer expresses their satisfaction and you receive their vote.
A unique feature that puts you always a step ahead. The operator sees the specified, yet unsent message a client has just written. This saves you time when waiting to send a message to clients. Your response will be immediate, pleasantly surprising your customers.
Are you operating several websites and Internet shops or working in several countries at the same time? Livechatoo allows you to assign a department to a selected website. Point live chat help according to your online business’s national domain.